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Conflict Resolution - Solutions Based Listening and Responding

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This webinar recording covers the Analysis, Science, and Employment of dealing with conflict and solutions to creating highly positive resolutions. Designed and presented in a style that will help REALTORS® establish and practice better listening skills, communication techniques, and professional behavior in their daily practice.


Mark’s presentation is both humorous and enlightening and will assist in training new and seasoned licensees in the art and science of conflict resolution.


Meet Mark


Mark Given, CRS is a 24-year REALTOR® and Amazon #1 Best Selling Author of 12 books. He has been a CRS Instructor since 2005 and has taught or given Keynote addresses at more than 1800 REALTOR® related programs in the past 20 years. Before his real estate career, Mark was CEO of a 47-location retailer in North Carolina and Virginia for nearly 20 years.

Mark Given

Hour

LOCATION

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CRS Designation

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Lifelong Learning

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Certification

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CE Credits

  • Define and describe the needs and wants of clients in their unique market and scenario
  • Analyze and assess the “what”, “how”, and “why” of clients’ needs and wants, then modify and apply their actions and behavior to better serve their clients
  • Identify a higher level of acceptable standards and habits to critique their daily activity and design steps to personal improvement
  • Increase their skills, practices, and habits within real property categories and transactions
  • Design and demonstrate improved forms of consumer representation and communication
Default Policy: Unless otherwise stated, RRC classes operate under the following cancellation policy:

RRC, RRC States, and licensees reserve the right to cancel any scheduled course. If a course is cancelled, registrants will be notified via email or phone and will be given a full refund. RRC, RRC States, and licensees are not responsible for any expenses incurred by the registrant due to cancellation. Class cancellations by a participant will be accepted until one week prior to the event. Cancellations will be refunded minus a $25 administrative fee. No shows will be charged the full registration amount.

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