How to Tame a Client

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RECORDING

The demanding buyer wants you to drive them all over town, return calls at 10 pm, and wants to nickel and dime the home inspection? Seller wants to squeeze your commission, keep the house in disrepair and dictate the marketing program? Both are making you feel like dirt? We all have had difficult buyers and sellers that we couldn't wait to close, just to be able to hit the delete button on the keyboard. You CAN survive and thrive through their Clientzilla moments when you learn and deploy key "relationship management" skills.

Firing the client is too easy! Proven Relationship Management skills, systems, and scripts will help de-stress your life and close the sale regardless of the players.

Meet Kelly

Kelly Catallo, CRS is a successful REALTOR®, and the CEO, broker/owner of COSMOPOLITAN Real Estate in Medford, MA as well as a Speaker and Trainer. Her 29-year business has been built by developing relationships in the community through volunteerism, advocacy, and activism. A passion for community building and people, Kelly is a known Influencer in both her Realtor and hometown communities. Serving the Realtor® organization on the local, state, and national levels.

Authentically passionate, energetic, and enthusiastic, she brings a deep-rooted drive for helping people to her approach, continually delivering more than expected to her audience.

Kelly Catallo

Hour

LOCATION

CRS Designation

Lifelong Learning

Certification

CE Credits

What you will learn

• Learn proven Relationship Management techniques and skills to empower you, change YOUR mindset on dealing with THEIR issues and navigate to a positive outcome
• Learn how to listen and communicate in a way that they really HEAR you and respond positively
• Learn the AI secrets every Relationship Manager should have plugged in

Cancelation Policy

Default Policy: Unless otherwise stated, RRC classes operate under the following cancellation policy:

RRC, RRC States, and licensees reserve the right to cancel any scheduled course. If a course is cancelled, registrants will be notified via email or phone and will be given a full refund. RRC, RRC States, and licensees are not responsible for any expenses incurred by the registrant due to cancellation. Class cancellations by a participant will be accepted until one week prior to the event. Cancellations will be refunded minus a $25 administrative fee. No shows will be charged the full registration amount.