Deaf Culture 101 for Real Estate Agents: Inclusive Practices for Better Service

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RECORDING

This session will cover cultural norms in Deaf Culture, including best practices for working with deaf or hard-of-hearing clients, how to advocate for them, and when an interpreter should be present versus when it is just a conversation.

This session will also explore real-world scenarios and communication strategies that empower real estate agents to build trust and rapport with deaf and hard-of-hearing clients. Attendees will leave with practical tools to foster inclusivity, avoid common missteps, and confidently navigate conversations and transactions with cultural sensitivity.

Meet Ashley

Ashley Gendreau is a dedicated real estate professional specializing in both residential and commercial properties. Known for her clear communication, attention to detail, and client-centered approach, Ashley guides buyers, sellers, and investors through every step of their real estate journey.

In addition to her real estate expertise, Ashley is fluent in American Sign Language (ASL) and passionate about accessibility and inclusion within the housing industry. She works to bridge communication gaps and ensure Deaf and Hard of Hearing clients receive the same high-quality service and understanding as every other client.

Her blend of market knowledge, professionalism, and inclusive communication makes Ashley a trusted partner for clients across all backgrounds.

Ashley Gendreau

Hour

LOCATION

CRS Designation

Lifelong Learning

Certification

CE Credits

What you will learn

• Educate REALTORS® on how to advocate for deaf or hard-of-hearing clients
• DOs and DON’Ts with a deaf or hard-of-hearing client
• Difference between Big D Deaf and little d deaf (think REALTOR® vs. real estate agent)
• Cultural norms in Deaf Culture to be aware of

Cancelation Policy

Default Policy: Unless otherwise stated, RRC classes operate under the following cancellation policy:

RRC, RRC States, and licensees reserve the right to cancel any scheduled course. If a course is cancelled, registrants will be notified via email or phone and will be given a full refund. RRC, RRC States, and licensees are not responsible for any expenses incurred by the registrant due to cancellation. Class cancellations by a participant will be accepted until one week prior to the event. Cancellations will be refunded minus a $25 administrative fee. No shows will be charged the full registration amount.