Negotiations: Understanding People

2 Credits important_devices eLearning
done CRS Designation   done Maintenance   highlight_off Certification   highlight_off CE Credits

To be successful in a negotiation, an agent must come in prepared: know the state of current market trends and status (nationwide and local), and get to know the people involved, be aware of how others communicate and think differently and how adapting your communications styles will best serve a collaborative environment. These steps then set up how you can start identifying, and how to separate, interests from positions. As a trusted advisor, expertise and knowledge will gain you the edge.

Course learning objectives:


Price: $50 Non-Member | $40 Member

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4.8 rating out of 78 reviews

Paul Daemen; Granada, Nicaragua



"Improve my negotiation skills by understanding my clients better, and helping me become a better negotiator "

Dee Dallas; Sterling Heights, MI



"It was easy to understand and the videos were very helpful in explaining the course."

Nailo Sears; Woodbridge, VA



"DISC was helpful. I was asked to take the test, so I know I'm a high D. I have a client who is clearly a C now and it's challenging, but this helps."

Teresa Martin; Lexington, KY



"Information makes you think about different personalities and how to work with them."



How to:

  • Demonstrate how and why thorough preparation is required prior to a negotiation, and what key pieces of knowledge are needed to be a successful negotiator
  • Recognize the diverse ways people think, personality types, behaviors, and how these elements affect the negotiation process
  • Identify, and differentiate between, positions and interests in a negotiation

Unless otherwise stated, RRC classes operate under the following cancellation policy:

RRC, RRC States, and licensees reserve the right to cancel any scheduled course. If a course is cancelled, registrants will be notified via email or phone and will be given a full refund. RRC, RRC States, and licensees are not responsible for any expenses incurred by the registrant due to cancellation. Class cancellations by a participant will be accepted until one week prior to the event. Cancellations will be refunded minus a $25 administrative fee. No shows will be charged the full registration amount.


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