Building an Exceptional Customer Service Referral Business is a highly interactive course designed to deliver all the essentials for refocusing the student’s business plan to a customer service centered, repeat and referral business. The information provided will help identify the expectations of the “new consumer”, the “new behaviors” necessary to meet those expectations and specific systems to make the agent’s business more productive, more profitable and more enjoyable.
Course Content:
Attracting a higher caliber client
Meeting the expectations of the “new consumer”
Dialogues and strategies for building a referral database
Delivery systems to generate a successful referral business
