Quick Reference Contacts
Where do you start when you have a question for someone at the Council Headquarters? You're not sure who to call first? Here are some quick reference numbers to get you started:

Contact Us By Email Form

You can always send an e-mail message to us, and we will get the right person to answer your questions.

Contact Us By Mail:
Council of Residential Specialists
430 N. Michigan Avenue
Chicago, Illinois 60611

Designation & General Info: 800.462.8841

Product Sales & Inquiries: 800.852.7592

Member Services Fax: 312.329.8551

CRS Main Fax: 312.329.8882

Administrative

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Cottrell, Nina
Chief Executive Officer
312.321.4444
Contact

Raabe, Carol
Vice President of Operations
312.321.4403
Contact

Sherman, Toni
Director of Business Relations
312.321.4439
Contact

Toberman, Geri
Director of Executive Administration
312.321.4443
Contact

Campo, Erin
Administrative Assistant
312.321.4417
Contact

Chapters

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Tristano, Rachel
Director of Chapter & Regional Programs
312.321.4424
Contact

Williams, Jennifer
Chapter & Regional Programs Coordinator
312.321.4451
Contact

Communications

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Fenner, Michael
Director of Communications
312.321.4428
Contact

Ludes, Regina
Staff Writer/Content Coordinator
312.321.4404
Contact

Rudziensky, Kathryn
PR Coordinator/Staff Writer
312.321.4445
Contact

Customer Service

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Davis, Mary Jane
Director of Customer Service
312.321.4448
Contact

Bailey, Patrick
Customer Service Representative
312.321.4418
Contact

Cleggett, Lorenza
Customer Service Fulfillment Representative
312.321.4450
Contact

Fulgham, Levanti
CRS Receptionist
312.321.4400
Contact

Stauskas, Grace
Customer Service Representative
312.321.4421
Contact

Williams, Jermece
Customer Service Representitive
312.321.4422
Contact

Distance Learning

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Schulze, Amanda
Director of Distance Learning
312.321.4413
Contact

Education/CRS Courses

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Ciukaj, Mary Beth
Director of Education
312.321.4447
Contact

Garcia, Marina
Education Assistant
312.321.4423
Contact

Harvey, Regina
Continuing Education Coordinator
312.321.4440
Contact

Laue, Andrea
Education Program Coordinator
312.321.4456
Contact

Stodolny, Patricia
Education Coordinator
312.321.4411
Contact

Wojcik, Jackie
Faculty Coordinator
312.321.4415
Contact

Zurella, Lois
Course Coordinator
312.321.4441
Contact

Hightshoe, Beverly
Curriculum Coordinator
312.321.4455
Contact

Finance

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Karl, Susan
Director of Finance
312.321.4454
Contact

Estrada, Kristen
Finance Assistant
312.321.4406
Contact

Information/Technology

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Tristano, Keith
Director of ITS
312.321.4405
Contact

Salazar, Carlos
Database Manager
312.321.4446
Contact

Rodriguez,Luis
System Specialist
312.321.4438
Contact

Mansee, Steve
Technical Specialist
312.321.4457
Contact

Marketing

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Berkland, Eric
Director of Marketing
312.321.4449
Contact

Banks, Rebecca
Marketing Coordinator
312.321.4410
Contact

Reyfman, Mike
Graphic/Web Designer
312.321.4453
Contact

Meetings & Special Events

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Toso, Tavi
Director of Meetings and Special Events
312.321.4420
Contact

Rich, Lauren
Administrative Assistant
312-321-4419
Contact

Member Services

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McMahon, Colleen
Director of Member Services
312.321.4442
Contact

Dahl, Paul
Member Services Coordinator
312.321.4429
Contact

Simmons, Sharese
Member Programs Coordinator
312.321.4459
Contact

Products

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Lawson, Richard
Director of Products
312.321.4452
Contact

Crain, Stephanie
Director of Products
312.321.4412
Contact

Faubel, Heather
Products Assistant
312.321.4408
Contact

Willis, Michelle
Product Coordinator
312.321.4409
Contact